If there are any problems with your curtain, we will resolve it quickly to your satisfaction. We sincerely want you happy and we believe you don't want us to lose money. You will know if the curtain does not meet your expectations soon after receiving them.
The mosquito netting and no-see-um netting are high quality fabrics, but with limits. A weed eater will definitely make a hole, raking the netting repeatedly against a stucco corner, or rose bushes will wear a hole. While your curtains are designed to last about 5 years (or longer with care), we would like any returns to be made within 4 weeks.
We recognize that ordering such a product online is new to many of you and perhaps a bit of a challenge. If there are any miscuts, we won't ask who, what or why. We will simply correct the error to your satisfaction or you return the curtain for a complete refund of your purchase (not including shipping charges). It is an easy guarantee to make since after more than 8,900 orders, we've had only 22 returns.
Reasons & non-reasons for refunded returns.
- Ran into a solvable issue but not interested in remedies (3)
- Had an insolvable situation that compromised product effectiveness (3)
- Didn't pre-approve the product with covenant board (2)
- Some change of circumstance, i.e. discovered termite damage or truck smashed into home (3)
- My spouse wasn't really on board with the purchase (3)
- Didn't read that adhesive-backed Velcro wouldn't stick to masonry (2)
- Didn't want to believe that there is no good way to screen a retractable awning (2)
- Forced return & full refund to a client who harshly insulted my niece over a cutting error (1) Life's too short!
- No reason offered (3)
Solid customer service, is not only the ethical way to run a business, it makes for more customers and, in the long run, makes us more successful. We are highly passionate about our product and our business. We make people happy to maintain that unflinching passion. We do it as much for ourselves as we do it for our good clients. In our world, no dollar is worth the price of honor. Our experience has been that you believe that too!
We want you happy, then we'll make you curtains you will love.
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