Returns Policy
We want you happy with your purchase. Returns are accepted within 6 weeks, no reason required.
Hours
Mon-Fri: 9am-5pm EST
Address
Alpharetta, GA 30004
Solid customer service is not only the ethical way to run a business, it makes for loyal customers who tell their friends. We are highly passionate about our product and our family business. We make every effort to ensure your satisfaction.
We want you happy, then we'll make you curtains you will love.
If there are any problems with your curtain, we will resolve it quickly to your satisfaction. We sincerely want you happy and we believe you don't want a small family business to lose money.
You will know if the curtain does not meet your expectations soon after receiving them. While mosquito curtains are designed to last, we would like any returns to be made within 6 weeks and no reason is required.
Mosquito & No-See-Um Netting
The mosquito netting and no-see-um netting are high quality fabrics, but with limits:
- A weed eater will definitely make a hole
- Raking the netting repeatedly against a stucco corner, or rose bushes will cause damage
Clear Vinyl Panels
Clear Vinyl panels are perfectly dense and should be:
- Removed in heavy winds over 25mph
- Will crack if manipulated at temperatures below minus 10-degrees F
Please be careful with your measurements!
We recognize that ordering such a product online is new to many of you and perhaps a bit of a challenge. If there are any mis-cuts, we resolve them quickly.
Here are some of the reasons customers have returned products (and received full refunds):
- Ran into a solvable issue but not interested in discussing remedies
- Had an insolvable situation that compromised product effectiveness
- Couldn't block or pad against sharp stucco
- Didn't pre-approve the product with covenant board
- Some change of circumstance (discovered termite damage, etc.)
- Spouse wasn't really on board with the purchase
- Didn't read that adhesive-backed Velcro wouldn't stick to stucco
- Didn't want to believe that there is no good way to screen a retractable awning
- No reason offered - just didn't suit their intended purpose
We do NOT share ANY customer information with 3rd parties, EVER. Our credit card processing is set up in a manner that even we cannot access your credit card numbers for online orders.
At times, clients ask us for the names of clients in the neighborhood so that they can see the product first hand. We politely refuse ALL such requests to protect the privacy of our good clients.
Read our full Privacy PolicyReady to Enjoy Your Outdoor Space?
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